FAQ

[vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_tta_tabs style=”outline” gap=”5″ alignment=”center” active_section=”1″][vc_tta_section title=”Services” tab_id=”1450886386648-e8568866-bfbf”][special_heading woss_text_align=”text-center” title=”Services”][vc_toggle title=”What is Jessica Baron Art?” style=”arrow” open=”true” el_id=”1450886461569-a8b1f4a1-5196″]Jessica Baron Art is an online destination that sells art pieces created by Jessica Baron. Each piece is unique and has a story behind it.[/vc_toggle][vc_toggle title=”How can I trust buying on Jessica Baron Art?” style=”arrow” el_id=”1451044261452-312bf1d8-0856″]We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. We use SSL security on our website. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Account” tab_id=”1450886386739-233612fe-a6d4″][special_heading woss_text_align=”text-center” title=”Account”][vc_toggle title=”Why am I required to register before making a purchase?” style=”arrow” open=”true” el_id=”1451044584941-215b5fa0-dfed”]Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.[/vc_toggle][vc_toggle title=”How do I change my email settings?” style=”arrow” el_id=”1451044584274-60639bc1-cd72″]To change your connected email address or change your email notifications, follow the steps below:

On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from us.[/vc_toggle][vc_toggle title=”I forgot my password, how can I get a new one?” style=”arrow” el_id=”1451044583581-8ae6a615-413c”]It happens to the best of us. Go to this page so you can set a new one.[/vc_toggle][vc_toggle title=”Can I make my own list of favourite products? Where can I see it?” style=”arrow” el_id=”1451044745026-e923cee1-aad1″]Yes! If you like a product just click on the desire (heart) icon below it. This will automatically save it to your desired list, which you can find under your account dashboard. On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Buying” tab_id=”1451044346242-db35bbeb-3d48″][special_heading woss_text_align=”text-center” title=”Buying”][vc_toggle title=”What forms of payment does Jessica Baron Art accept?” style=”arrow” open=”true” el_id=”1451044809990-c5b177d0-91c3″]We are accepting payment with Visa & Mastercard. All credit cards used for payment must have a valid billing address.[/vc_toggle][vc_toggle title=”Are my payments secure?” style=”arrow” el_id=”1451044815531-8c0f6c5f-b15a”]All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.[/vc_toggle][vc_toggle title=”How do I check the status of an order?” style=”arrow” el_id=”1451044879390-12922b76-f5d0″]In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.

To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.

If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Shipping & Return” tab_id=”1451044353539-c44bdabb-545a”][special_heading woss_text_align=”text-center” title=”Shipping & Return”][vc_toggle title=”What is our returns policy?” style=”arrow” open=”true” el_id=”1451044955762-628cc6ee-a960″] I do hope you are pleased with your purchases and that the goods meet with your expectations. If for any reason you are unhappy you may return the goods to me in accordance with the return policy. If you decide you do not want the goods you ordered, return them within 14 days from delivery date for a refund. All goods returned must be undamaged and repacked properly. Return the goods to us by registered post. The return postage is the customer’s responsibility and this will not be refunded by the company unless the item is faulty/damaged. It is advisable that you insure the return parcel so it will be traceable as we will not be responsible for goods lost in the post.

If a product is damaged in any way before getting to you, please return it immediately and I will refund you the cost of the product and original delivery cost. Any breakages or damages must be reported to us within 24 hours of delivery.

You can post your goods to:

Jessica Baron
Glencollins Lower
Ballydesmond, Co Cork
Ireland[/vc_toggle][vc_toggle title=”Which countries do we ship to?” style=”arrow” el_id=”1451044960028-4fdf5c95-9bff”]Worldwide[/vc_toggle][vc_toggle title=”How much will the delivery cost me?” style=”arrow” el_id=”1451045019112-85e4ee25-96bb”]Ireland: €25
Worldwide: €75
FREE Shipping on orders over €500[/vc_toggle][vc_toggle title=”How long does it take normally for an order to arrive?” style=”arrow” el_id=”1451045041514-d81a3c30-3814″]Your order will be shipped within 10 working days from receipt of your order. Your order will first be confirmed and you will then receive an email with the tracking information as soon as the artwork is dispatched.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Privacy & Policy” tab_id=”1451044370974-08901d91-5ca9″][special_heading woss_text_align=”text-center” title=”Privacy & Policy”][vc_toggle title=”Information Collected or Received” style=”arrow” open=”true” el_id=”1451045145044-84a0ddc9-66da”]Jessica Baron Art may collect personally identifiable information, such as your name. Jessica Baron Art may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

 

Information about your computer hardware and software may be automatically collected by Jessica Baron Art. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Jessica Baron Art website.[/vc_toggle][vc_toggle title=”Collection and use of personal information” style=”arrow” el_id=”1451045152684-7ccdb3fd-a70b”]Jessica Baron Art collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.

 

Jessica Baron Art uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Jessica Baron Art news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.[/vc_toggle][vc_toggle title=”Use of Cookies” style=”arrow” el_id=”1451045223617-b48bb9b2-a827″]Jessica Baron Art uses cookie to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.

 

If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Jessica Baron Art services or websites you visit.[/vc_toggle][/vc_tta_section][/vc_tta_tabs][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]

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